SHIPPING & RETURNS
Call us silly, but we don’t think you should wait for your Spand-Ice relief! We offer Free Shipping on all US domestic orders! With International orders, although we cannot offer Free Shipping, we still absorb some of the shipping costs as we want our worldwide customers to feel the love (and relief) too. Shipping to Canada is a standard $20 rate, and $25 for all other countries. All products ship through the United States Postal Office.
Spand-Ice is not responsible for international duties, fees, and charges. Unfortunately, we cannot offer any advice regarding customs-related fees that you may incur in your country. For specific information, please consult with your local government import office.
We want to make sure that you have the the best experience with our thermal therapy products. If for some reason you wish to return your new/unused item(s) sold by Spand-Ice, you can do so within 15 days of delivery for a full refund or exchange. Please ensure items are returned in their original packaging, including all instructions. We aim to deliver the best possible products to you, so your feedback is important to us. If there’s something wrong, let us know!
Please return the Spand-Ice product(s) with a copy of your invoice to:
1510 Windcrest Drive
Pittsburgh, PA 15206
If you need to exchange your item for a different product, please make a note on the invoice and we will contact you via email.
Please allow up to two weeks to process any refunds.